Privacy Policy

Privacy Policy

Rakoob and its partners collect information when you use our mobile applications, websites, and other products and services and through other connections and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by Rakoob. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

Collection of Personal Data

“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, nationality, address, telephone number, fax number, bank details, credit card details, gender, resident status, financial background, personal interests, email address, your occupation, your photo or any other information about you which you have provided to Rakoob in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by us from time to time and includes sensitive personal data such as your identification card number, driving license number, ID card number, passport number, race, ethnic origin, date of birth, marital status, education background, and data relating to health, religious or other similar beliefs. If you are a service provider, we may also collect telematics data (such as your speed, acceleration, and braking data).

We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

If you choose to link, create, or log in to your Rakoob account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

When you request on demand services, our Captains may provide us with a User rating after providing services to you.

If you also interact with our Services in another capacity, for instance as a Captain, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User or rider.

 

Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Captains, develop safety features, authenticate users, and send product updates and administrative messages;

Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

Send or facilitate communications (i) between you and a Captain, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;

Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Rakoob and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards; 

Notify you about changes to our Services;

Allow you to participate in interactive features of our Services;

Keep our Services safe and secure; and

Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements. 

 

Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services

We may share your Personal Data:

With Captains to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Captains;

With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and

With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

Other Important Sharing

We may share your Personal Data:

With Rakoob subsidiaries and affiliated entities;

With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;

In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of Rakoob or others;

With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

 

Security Provisions

Your Rakoob profile is password-protected so that only you and authorized Rakoob employees have access to your account information. Rakoob staff will never proactively reach out to you and ask for any personal account information, including your password. 

Rakoob makes every effort to ensure that your Personal Data is secure on its system. Rakoob has dedicated staff to maintain our privacy policy as set forth herein and other privacy initiatives, occasionally reviewing Web security and making sure that every Rakoob employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Rakoob cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If you have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, Rakoob specifically disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to Rakoob.

General:

To respond to questions, comments and feedback from you;

To communicate with you for any of the purposes listed in this Notice;

For internal administrative purposes, such as auditing, data analysis, database records;

For purposes of detection, prevention and prosecution of crime;

For Rakoob Group to comply with its obligations under law;

And you agree and consent to Rakoob Group using and processing your Personal Data for the Purposes and in the manner as identified in this Notice.

Cookies:


Rakoob International, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Rakoob Group may allow third parties to use Cookies on the Websites and Apps to collect the same type of information for the same purposes Rakoob Group does for itself. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this information through your mobile device settings.

Acknowledgement, Consent, and Data Retention


By communicating with Rakoob, using Rakoob’s services, purchasing products from Rakoob or by virtue of your engagement with Rakoob, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by Rakoob as described in this Notice.

Rakoob shall have the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice on the Websites. By continuing to communicate with Rakoob, by continuing to use Rakoob’s services, purchasing products from Rakoob or by your continued engagement with Rakoob following the modifications, updates or amendments to this Notice, such actions shall signify your acceptance of such modifications, updates or amendments.

In the event of any conflict between the English and other language versions, the English version shall prevail